Refund Policy

Effective Date: [Insert Date]

At AdElevate Network Solutions Pvt. Ltd., we value your trust and are committed to maintaining transparency in all our transactions. This refund policy outlines the terms and conditions governing payments, cancellations, and refunds for our digital marketing, web development, and software services.

Our goal is to ensure customer satisfaction while maintaining fairness and clarity in all our dealings.

1. Introduction (Purpose and Scope)

This Refund and Cancellation Policy applies to all clients who engage with AdElevate Network Solutions Pvt. Ltd. for our services or digital solutions. It explains our cancellation terms, eligibility criteria for refunds, and the step-by-step payment refund process.

By making a purchase or signing up for our services, you agree to the terms set forth in this policy.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• If services have not yet commenced and cancellation is requested within the specified time frame.
• If a duplicate payment was made due to a technical error or transaction glitch.
• If the project is terminated by AdElevate before any deliverables are provided.
• If a clear service failure or non-delivery is confirmed after internal review.

Refunds are processed only after verifying the nature of the issue and confirming eligibility based on our internal audit.

3. Time Frame for Refund Requests

All refund or cancellation requests must be submitted in writing within 7 to 10 business days from the date of payment or service initiation.

Requests received beyond this period may not be eligible for consideration, except in cases involving proven technical or transactional issues.

4. Non-Refundable Services or Digital Products

Certain services and products are non-refundable due to their nature. These include:

• Customized web design or software development services once work has begun
• Digital marketing campaigns (SEO, PPC, or social media ads) after campaign setup
• Subscription-based or recurring monthly services once activated
• Domain registration, hosting fees, and third-party integrations
• Consultation or strategy sessions once completed

We encourage all clients to review project details, scope, and deliverables carefully before confirming their purchase.

5. Process for Requesting a Refund

To initiate a refund request, please follow these steps:

• Email us at [Insert Official Email] with your name, payment details, invoice number, and reason for the refund request.
• Our billing team will acknowledge your request within 2–3 business days.
• Refunds will be processed after internal validation, typically within 7–14 working days.
• The refund amount (if approved) will be credited to your original payment method.

Please note that processing timelines may vary depending on the payment provider or banking institution.

6. Delays or Exceptions

Refunds may be delayed or withheld under the following circumstances:

• If the service has already been rendered in part or full.
• In cases of misuse, violation of Terms of Service, or breach of the project agreement.
• Due to technical or banking delays beyond our control.

In case of payment gateway or system errors, our team will coordinate with the respective provider to resolve the issue at the earliest possible time.

7. Contact Details for Refund Support

If you have any questions regarding this refund policy or need assistance with a payment refund process, please contact us:

AdElevate Network Solutions Pvt. Ltd.
📍 Pune, Maharashtra, India
📧 Email: [Insert Official Email]
🌐 Website: [Insert Website]

We value your trust and strive to resolve every issue fairly and promptly.